Returns & Exchange

Can I do a return?

Sometimes it’s just not right, if your item wasn’t what you expected, don’t worry, you have up to 30 days after receipt to return the item.

Whether your purchase is headed to you or back to us, we cover the cost of shipping every time, except purchases less than $80 made outside the U.S.

To qualify for a return:
•Items must be in a new unused condition; we reserve the right not to accept the return if the product shows signs of wear
•All products returned must include all original packaging materials and tags.

How do I return my item?

ZANA Jewelry's top priority is our customer satisfaction. You may return your Online order up to 30 days after receipt.

To return your order please proceed as follows:

STEP 1:
To register your return, please go to online return form here to get your return label.

STEP 2:
Enter your Online order number and email address and follow the instructions to complete the return registration and receive your return label.

STEP 3:
Pack the item(s) to be returned using the original packaging materials.

STEP 4:
Return the parcel according to the instructions of your chosen return carrier.

STEP 5:
Allow approximately 14 working days for the return process. Once your Online return has been processed, you will receive a return confirmation email and the refund will be processed. Refunds can take up to 10 working days to show on your account. You can track your return parcel with the link provided by the return carrier.

What can I return using the online return portal?

Unworn products.
Products within our 30-day return policy.

When will I receive my refund?

Please note that your return will be processed within 14 days from the time we receive the product in our warehouse. Once processed, we will send you a confirmation email. It may take anywhere from 5-10 business days for the funds to appear back in your account.

Can I exchange my purchase?

It is not possible to replace, nor exchange, returned products.
Unwanted items would need to be returned per our returns policy.
Please place a new online order for the correct product you need.