ZANA JEWELRY DATA PRIVACY POLICY

 

Last Updated: May 9, 2024

 

This “Privacy Policy” describes how ZANA Jewelry collects, use and disclose Personal Information about you to create a more sparkling world. By interacting with ZANA Jewelry through our website, applications, products, or any other applications or services that link to this Privacy Policy (including third-party social media platforms with a social commerce component, such as Facebook, Instagram, or Tik Tok), you consent to the collection, use and disclosure of Personal Information about you as described in this Privacy Policy.  (Please note that we have no control over the privacy practices of third-party websites, applications, or social media platforms that we do not own. We are not responsible for the activities and practices that take place on these websites. Accordingly, we recommend that you review the privacy policy or privacy notice/statement posted on any external website before disclosing any personal information. Please contact those websites directly if you have any questions about their privacy policies.)

 

 

ZANA Jewelry collects, processes, discloses, holds, and uses your Personal Information and data securely, fairly, and lawfully in accordance with relevant U.S. federal and state laws.  Such processing may be carried out electronically and automatically.  We may change this Privacy Policy from time to time, without notice, to make sure it complies with applicable laws and conforms to changes in our business.  If we make changes, we will post the revised version of the Privacy Policy on our website and online at www.zanajewelry.com, update the “Version” date at the top of this page, and may notify you in other ways as appropriate.  We encourage you to review this page regularly to ensure you are comfortable with any revisions.  Your continued interaction with ZANA Jewelry through our website constitutes your acceptance of the terms of this Privacy Policy as amended or revised by us from time to time.

 

I. Information We Collect

 

Personal Information includes information that identifies, relates to, describes, or is capable of being associated with, or could reasonably be linked, directly or indirectly, with you or your household. Personal Information does not include aggregate or de-identified information.

 

Types of Personal Information we may collect include:

• First and last name

• Postal address

• Zip code

• Email address

• Phone number

• Date of birth or age

• Gender

• Information required for our third-party payment processor to process your payments

• Purchase and/or return history, including use of vouchers or discount offers

• Data concerning your use of our website (including, but not limited to, the IP address and other user identification, user name for social media, MAC address of smartphones or computers, cookie web beacon and pixel information, date and time of visits, visited sites and contents, and referring websites)

 

Information You Provide to Us

 

We collect information you provide directly to us.  By voluntarily providing your Personal Information to ZANA Jewelry through our website, you, the customer, give consent to ZANA Jewelry to collect, hold, disclose, and use your Personal Information for the purposes for which you provided it and as otherwise set forth in this Privacy Policy.  This consent can occur, for example, by registering your contact details with ZANA Jewelry, making a purchase on our website, signing up for a newsletter or other communication, participating in a survey or promotion, contacting customer service, communicating with Us through online chat. 

 

If you choose not to provide information, we may not be able to provide you with the requested products, services or information. If you provide us with Personal Information of other persons (for example, information about the receiver of a gift, or a referral), please provide their Personal Information to us only if you are allowed to do so pursuant to applicable data protection laws and only if the other person would agree to your providing Personal Information to us for the purposes for which the information is collected and processed according to this Privacy Policy.

 

Automated Information Collection

 

We and our service providers may automatically collect and process certain Personal Information from and about you when you access our Sites or services or visit our stores.  Examples of information we may collect include, but are not limited to: pages you visit, ads you click on, type of browser/device/hardware, MAC address of smartphones or computers, IP based geographic location and search terms, and information from cookies, web beacons, pixels and other technologies deployed on our Sites.  This information helps us recognize you as a customer to create a customized experience, enables customers to purchase ZANA Jewelry products, allows us to conduct market research with the goal of improving our websites and product range, keeps customers informed about ZANA Jewelry’s market activities, and allows us to better delegate repairs or other logistical tasks to third parties.  We may also use automated collection technologies for reporting and analysis purposes, such as your shopping history on our website or in our stores, the performance of our marketing efforts and your response to those marketing efforts, and as otherwise required to provide the best possible customer experience for you.  We may connect information collected automatically with information we already have about you in order to identify you as a ZANA Jewelry customer.  For example, we may collect information about you from other third parties, including demographic information, and combine this information with other information we collect about you.  If we are able to identify you as a ZANA Jewelry customer we may, for example, link your activity on our website to your loyalty program or ZANA Jewelry account.  This allows us to provide you with a more personalized experience regardless of how you interact with us – online.

 

Cookie Policy

ZANA Jewelry uses cookies, pixels, tags, and similar technologies to personalize the website and to help make the website more user-friendly, efficient, and secure.  This Cookie Policy provides you with information on the use of cookies on the Sites. Cookies are small text files, which may be offered by third parties, that are stored on your device and used by your browser.  

 

We use the following cookies on our Sites, unless specified otherwise:

Cookie Type

Description of Cookies

Necessary / Essential Cookies

These are essential to enable you to move around our website and to allow the features of the sites to work correctly. Without these, services you request – such as navigating between pages – cannot be provided. These cookies are used to collect information about how visitors use our website. We use this information to compile reports and to help us improve the website. These cookies are used to request for services, such as setting your privacy preferences, logging in or filling in forms, in connection with your shopping cart or checkout, updating account information, etc. Some may be set by us or by third-party providers whose services we have added to our pages. Some are used in connection with access to admin. Others are used to track a user's session through the multi-step checkout process and keep their order, payment and shipping details connected. You can set your browser to block or alert you about these cookies, but some parts of our website may not work. These cookies do not store any personally identifiable information except as may be necessary to authenticate your access to our website.

Personalization / Functional Cookies

These cookies record information about choices you have made and allow us to remember your preferences. If your identity is known to us and we have information about your choices and preferences, we may use this information to help us build up your profile based on your web journey, and choices. These cookies enable our website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these services may not function properly.

Statistics / Performance and Analytics Cookies

These cookies allow us to count visits and traffic sources, through various third parties, so we can measure and improve the performance of our sites. These enable us to collect information about how you use our Sites or read our publications, for instance which pages are viewed by visitors most frequently and how users interact with each of our website. This information is used to compile reports to improve the respective site, including reports on the number of visitors to the website, where the visitors are located, marketing and referrals, and what pages the users visit on the website. All information these cookies collect is aggregated. If you do not allow these cookies, we will not know when you have visited our website and will not be able to monitor site performance.

Marketing / Social Media Cookies

These cookies are set by a range of social media services that we have added to the site to enable you to share our content with your friends and networks. They are capable of tracking your browser across other sites and building up a profile of your interests. This may impact the content and messages you see on other websites you visit. If you do not allow these cookies, you may not be able to use or see these sharing tools.

Marketing / Interest-Based Advertising Cookies

Advertising cookies help us make sure that the ads you see on our website are relevant to you and your interests. Advertising cookies may also be placed on your device by our third-party service providers that remember you have visited the website in order to provide you with ads more relevant to you on and off the website. If you opt-out of these cookies, you will still receive ads from us but they may be less personalized.

 

Google Analytics: You may exercise choices regarding the use of cookies from Google Analytics by going to https://tools.google.com/dlpage/gaoptout and downloading the Google Analytics Opt-out Browser Add-on. If you use more devices and/or browsers, you will need to disable cookies on each device and on each browser separately.

How to disable cookies:  To disable cookies simply save your acceptance or rejection preferences in the pop up banner which appears when you enter our website.  Additionally, most browsers automatically accept cookies unless you change your internet browser settings. If you wish to restrict, block or delete the cookies which are set by our website, you can generally do this through your browser settings. These settings are usually found in the 'options' or 'preferences' menu of your internet browser. If you set your internet browser preferences to block all cookies, you may not be able to access all or parts of our site.

If you want to learn more about cookies, or how to control, disable or delete them, please visit http://www.aboutcookies.org for detailed guidance. In addition, certain third-party advertising networks, including Google, permit users to opt out of or customize preferences associated with your internet browsing. To learn more about this feature from Google, click here

 

Do Not Track

 

Do Not Track (“DNT”) is a privacy preference that users can set in some web browsers, allowing users to opt-out of tracking by websites and online services.  At the present time, there is not yet established universal standards for recognizable DNT signals and, therefore, ZANA Jewelry website does not recognize DNT.

 

reCAPTCHA

 

To protect your submissions via internet forms on this website we use the reCAPTCHA service provided by Google Inc. (Google). The service determines whether the query was made by a human being or was the result of misuse, processed automatically by a computer. The service includes sending the IP address to Google and possibly other data if required by Google for reCAPTCHA.  For this purpose, your entry is sent and used by Google. This data collection is subject to the data protection regulations of Google (Google, Inc.). For more information on Google's privacy policy please visit https://policies.google.com/privacy?hl=en&fg=1

 

Advertising and Analytics Services

 

We may engage third parties to serve advertisements on our behalf across the Internet and to provide analytics services.  These entities may use cookies, pixels, web beacons, and other technologies to collect information about your use of our website, such as your IP address, web browser, pages viewed, time spent on pages, links clicked and conversion information.  This information may be used by us and others to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on our website and other websites and better understand your online activity. For more information about Internet-based ads, or to opt-out of having your web browsing information used for behavioral advertising purposes, please visit the following websites: www.networkadvertising.org/managing/opt_out.asp and www.aboutads.info/choices.

 

We may also work with third parties to serve ads to you as part of a customized campaign on other websites or platforms. To learn how Google collects and processes data, including ways you may opt-out from receiving ads through Google tools, please visit: www.google.com/policies/privacy/partners.

 

Social Media Platforms and Networks

 

          Social Plug-ins

ZANA Jewelry uses so-called social plug-ins (in the following, plug-ins) of social networks such as Facebook, Twitter, YouTube, Google+, Pinterest, Tik Tok or Instagram.

 

When you visit our website, these plug-ins are deactivated by default, i.e. without your intervention they will not send any data to third parties.  Before you are able to use these plug-ins, you must activate them by clicking on them.  These plug-ins then remain active until you deactivate them again or delete your Cookies.  After their activation, a direct link to the server of the respective social network is established.  The contents of the plug-in are then transmitted from the social network directly to your browser and incorporated in the website by it.

 

Please note that we have no influence on the extent of the data retrieved by the social networks with their plug-ins.  For information on the purpose and extent of the data retrieval by the social network concerned, and about the rights and settings possibilities for the protection of your private sphere, please refer to the Privacy Policy provided by the social network in question.

 

After activation of a plug-in, the social network can retrieve data, independently of whether you interact with the plug-in or not. 

 

If you are a member of a social network and do not wish it to combine data retrieved from your visit to our website with your membership data, you must log out from the social network concerned before activating the plug-ins.

 

Social Commerce & Third Party Websites

Social Commerce is the practice of selling products through social media platforms such as Facebook Shops and/or Instagram Shopping.  When you make a purchase through the official ZANA Jewelry Facebook Shop or the official ZANA Jewelry Instagram Shop (collectively, the “Social Commerce Shops”), Facebook and/or Instagram will share basic information that we need in order to complete your purchase, such as your name and address.  Purchases made through Social Commerce Shops utilize the payment processing system of the respective social media platform (for example, Facebook Pay and/or Meta Pay).

 

Please be aware that third-party websites and applications have privacy policies that differ from ZANA Jewelry's Privacy Policy.  If you choose to access our website from or in a third-party website or application (for example, Facebook, Twitter, Tik Tok, Instagram, or Google) “in-app”, such third-parties may collect information about your activity on our website and how you use our website. This information collected by such third-parties may be used to provide services like measurement services or to target ads. When accessing our website via a third-party website or applications “in-app” we recommend that you review the privacy policy or privacy notice/statement posted on said website or application before disclosing any personal information.  Please contact those third-parties directly if you have any questions about their privacy policies or if you wish to opt-out of the collection and use of your information for targeted advertising based on information about your activity on nonaffiliated applications and websites.

 

We have no control over the privacy practices of websites, applications or social media platforms that we do not own. Their use of your information is not governed by this Privacy Policy.

 

II. How We Use Your Information

 

We use your information to provide our services and to better enhance your customer experience.  In addition to the examples given in Section I, we may use your information:

 

• in connection with the services offered on our website or to fulfill and manage purchases, orders, payments, and returns/exchanges;

• to manage, maintain, and enhance our website, loyalty programs, customer accounts, and newsletter;

• to respond to requests for information about our products and services on our website, and to provide non-marketing information concerning matters such as changes to our Privacy Policy or Terms and Conditions and/or Terms of Use, changes to product and service offerings, account verification, password reset, or incidents that could affect our products or services;

• to deliver personalized coupons, invitations to events, vouchers, discount and other offers, newsletters, emails, mobile messages, social media notifications, surveys, and marketing related materials;

• to connect with you regarding customer service activities;

• to administer contests or other promotional activities;

• to support a contemplated or actual corporate transaction such as reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets or stock (including with any bankruptcy or similar proceedings); for our other internal business purposes, designed to improve and enhance your customer experience.

 

We may display targeted ads to you through social media platforms.  These ads are sent to groups of people who share traits such as likely commercial interests and demographics.  For example, we may target customers who have expressed an interest in shopping for bracelets, etc.  See the policies of each social media platform for additional information about these types of ads.

 

By providing your residential or wireless phone number(s) to us, you expressly consent to receive marketing and non-marketing calls and text messages from or on behalf of ZANA Jewelry.  Your consent to receive calls or texts is not a condition of any purchase.  Consent to receive calls or text messages can be revoked at any time -- please follow the unsubscribe link in the relevant communications.  Even after you opt-out or update your marketing preferences, however, we may still contact you for transactional or informational purposes.  These include, for example, customer service issues, returns or product-related inquiries, surveys or recalls, or any questions regarding a specific order.

 

Use of automated collection technologies also help us prevent fraud or other harmful activities.  We may also use your information to assist law enforcement, investigate security breaches, and to respond to regulatory  or other legal inquiries.

 

III. Sale or Sharing of Personal Information

ZANA Jewelry does not share or exchange your Personal Information.
 

IV. How We Share Your Information

 

We may provide your information to our service providers as necessary to enable them to perform certain services for us, including, but not limited to: email-providers, mobile marketing providers, analytics providers, web hosting providers, sweepstakes vendors, payment processors, coupon delivery providers, fraud prevention providers, or shipping services providers.  

 

We may also disclose specific information when such disclosure appears necessary to comply with the law, a subpoena or other litigation process, or to protect the interests or safety of ZANA Jewelry or of our visitors and customers, employees, or others.  This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

 

In the event that a part or all of ZANA Jewelry is bought, sold or otherwise transferred, or is in the process of a potential transaction, customer information will likely be shared for evaluation purposes and included among the transferred business assets.

 

We may share aggregate or de-identified data derived from information we collect with advertisers and other third parties. As noted above, such aggregate or de-identified data does not constitute Personal Information.

 

In any circumstance other than those described in this Privacy Policy, we will ask for your consent before we share your Personal Information outside of our corporate family of companies.

 

 V. Your Choice and Access

 

Updating and Changing Your Contact Information

If you registered your contact details through an online account, you may view and modify, correct, block or delete your data -- including managing your registration for the Newsletter, as described below -- at any time by selecting Profile in the “My Account” area of the website if it has been enabled.

 

Newsletter

You can conveniently manage your registration for the ZANA Jewelry Newsletter in the "My Account" area of the website if available.  Simply enter your e-mail address in the field provided and then click "send".  We will send a confirmation e-mail to the e-mail address you give us.  Please click on the confirmation link contained in the e-mail and you will receive regular information about new arrivals from ZANA Jewelry.  Of course, you can also sign up for the ZANA Jewelry newsletter without registering in the "My Account" area of the website -- simply use the sign-up window on our homepage.

 

If you no longer wish to receive news updates from ZANA Jewelry, then simply click on the "Unsubscribe" link that you find at the end of each newsletter.  Alternatively, you can unsubscribe in the "My Account" area of our website.

 

Security

We take reasonable measures to help protect Personal Information about you from loss, theft, misuse, and unauthorized access, disclosure, alteration and destruction.  Unfortunately, no data collection or storage process can be guaranteed 100% secure.   Any information you provide to ZANA Jewelry is done so entirely at your own risk.

 

VI. Children

 

ZANA Jewelry is concerned about the privacy and safety of children when they use the Internet. We do not knowingly collect any Personal Information from children under the age of 13.  Our products are for purchase by adults only and our website is not targeted to or intended for use by children. If you become aware that your child or an individual under 13 has provided his or her Personal Information through our website, please contact us. If we learn that we have received Personal Information on a child under the age of 13, we will delete that information from our records and systems.

 

 

VII. Contact Information

 

If you have questions about this Privacy Policy and ZANA Jewelry’s practices regarding the collection and use of your information, please feel free to contact us at https://www.zanajewelry.com.